Crucial Conversations Tools For Talking When Stakes Are High by Kerry Patterson 2nd Edition

The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
-Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Contents

What's a Crucial Conversation? And Who Cares?
Mastering Crucial Conversations The Power of Dialogue 
Start with Heart How to Stay Focused on What You Really Want 
Learn to Look How to Notice When Safety Is at Risk 
Make It Safe How to Make It Safe to Talk About Almost Anything 
Master My Stories How to Stay in Dialogue When You're Angry, Scared, or Hurt 
STATE My Path How to Speak Persuasively, Not Abrasively 
Explore Others' Paths How to Listen When Others Blow Up or Clam Up 
Move to Action How to Turn Crucial Conversations into Action and Results 
Yeah, But Advice for Tough Cases 
Putting It All Together Tools for Preparing and Learning 
Afterword What I've Learned About Crucial Conversations in the Past Ten Years