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FAQs (Frequently Asked Questions)

How do I pay for my purchase at Raajkart?
Raajkart offers you multiple payment methods. Whatever your online mode of payment is, you can be assured that our trusted Payment Gateway partners use secure encryption technology to keep your transaction details confidential at all times.
  1. Credit card (Visa/ Master/ Amex)
  2. Debit card (All leading bank debit cards)
  3. Net Banking (For all leading banks)
  4. Cash on Delivery (Available on select locations and order amount)
  5. Pay by Cheque / Demand Draft (DD)
Do I have to pay any shipping and delivery charges?
Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location, weight & volume of the product. During any promotional event or an offer, the shipping and delivery is provided free of cost for many products on Raajkart.

What is the expected delivery time for my order?
All orders which are in stock are dispatched within 72 hours of the order placed (except weekends and national holidays).

How do I place a cancellation request on Raajkart.com?
If you wish to cancel your order, please follow these steps:
  1. Call our customer care and mention your order ID along with the reason for cancellation of your order.
  2. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
Note: Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product or ‘Not as Described’ please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

If I receive a physically damaged product, can I get it replaced?
Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
  1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 
  2. If you are concerned, don't open the product yourself. Call the Raajkart customer care for further assistance.